Orders/Returns

RETURNS & EXCHANGES
We will accept unworn, undamaged or defective product purchased from this Web site for exchange or refund within 21 days of ship date. Sale items are a final sale and not eligible for exchange or return.  Items purchased through other retailers may not be exchanged or returned through dinamackney.com.
Item(s) must be returned with receipt and all original packaging.  Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. All shipping charges are non-refundable.

Please contact our Customer Service Department at customerservice@dinamackney.com to obtain a Return Authorization Number (a return can not be processed without obtaining a Return Authorization Number first) and instructions for returning or exchanging your item. All e-mail and voice messages will be answered within 48-hours.

All sale merchandise is final sale. NO RETURNS.

REPAIRS
Please note that all repairs are handled individually.  Repair policy as outlined below applies only to product purchased online, from this Web site. Repairs will not be made on items where damage was caused by alteration or other factors not due to defects in the workmanship or materials.
Please contact customerservice@dinamackney.com and we will provide you with further instructions and an estimate of the cost of the repair (if applicable). Please include your name, address, phone number and e-mail address, and note the reason for repair.
Please be advised that our jewelry is crafted by hand with specially selected, all natural stones; therefore, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item, we may suggest a replacement of similar value from the current collection.